CleanEarth - A Response from Telemobile Inc.
Telemobile’s response to the CLEANEARTH,
Jay Hodges, claims sent out March 2002
Telemobile is a B2B company selling to qualified resellers and industrial
end user (Phone Companies, Oil companies, etc.) worldwide.
Our record with the Better Business
Bureau states "we rate this company as having a satisfactory business
record"
Telemobile sold equipment to - Jay Hodges - Homestead Supply – (NOT “Clean
Earth”) on or about April 2000 under Telemobile’s normal policies (that
have remained the same for the past several years.)
Because of Mr. Hodges concerns or hesitations in his own technical and
installation expertise he asked for a specific “restocking amount” if
it didn’t work and need to be returned (within a reasonable amount of
time – usually 30-60 days).
Telemobile tried to contact Mr. Hodges several times during this period
to follow up on the sale, his satisfaction and inquire about additional
sales (after all, we still though he was a reseller).
After this time it was apparent (from Mr. Hodges own comments) he was
not a qualified reseller and should not have received discounted pricing
or purchased directly from Telemobile. He should have gone through an
authorized, technically qualified reseller. Mr. Hodges (by his own comments)
was using coaxial cable and antennas NOT from Telemobile & we were
unable to receive confirmation that the unauthorized accessories he was
using were the same specification required in order to work with our system.
Our system was sold complete with antenna and cable but for whatever reason
he did not use the provided system components.
The system did perform but was not at the level that was desired by the
customer although; technically there was nothing wrong with the equipment.
Telemobile does not guarantee installations or application unless we are
contracted as a “Turn-Key” system provider. There are many installation
or application issues that we cannot control (frequency, terrain, physical
mounting of antennas, etc). This is why we work with technically qualified
resellers who are educated and can over come these obstacles and know
when NOT to try a wireless system that simply won’t work (although no
fault of the equipment).
Several months later, In November 2000, Mr. Hodges informed us that he
was going to try a new 2-way satellite service when it was available “next
year”
On Jan 4, 2001 after he asked for “return instructions” to witch we responded
and said he can return it for “inspection” and to determine what if anything
we can do for him. At this time he has had the system for almost a year
and NOW he is asking to return it?
On Feb 12 he SAID he is installing his new 2-way satellite system and
he has just returned our system to which he wants full refund less $1000.
… A year later? ?!?! ... That was NOT the agreement!
It seem that good ‘ol Mr. Hodges finally decided he doesn’t need Telemobile’s
equipment … and... Oh Yea, is just getting around to returning it … now
that another company is finally offering service in his difficult to reach
area.
After several threats and extortion attempts made by Mr. Hodges (posing
as CLEAN EARTH) now hiding behind a self-serving and self-fabricated “sucks“
website, he is now claiming Telemobile stole from an organization that
we have NEVER done business with.
If the claims were valid (They are not!) Legal action would be appropriate.
NEVER has a legal action been taken on this transaction.
Thanks to the wonderful world of the Internet and the protection of free
speech (Which Telemobile is full supporters of) he has chosen a smear
campaign that has crossed the legal line of LIABLE & SLANDER against
our company and some of our employee. Several of his statements are just
plain lies. His actions sadden us and we are sorry for any past or future
actions made by Mr. Hodges and/or his son (in school learning about the
IT industry) and/or any related individuals who may be annoying to you
and your company.
Please report any unsolicited email (SPAM) to the proper authorities.
Our attorneys are looking into possible actions that may be required however
we would prefer not to be forced into that situation.
We love the USA and all of the freedoms we are granted. We are certain
our current and future customer and friend around the world will let Telemobile’s
GOOD reputation; associations and our 39-Year history and track record
of designing producing and providing wireless equipment speak for itself.
We believe in our hearts that we've done nothing wrong, except being fooled
into thinking we were dealing with a technically qualified reliable reseller.
Sincerely,
Telemobile Inc.
Page Last Updated March 4, 2002
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